
Automation is extremely valuable and yes, the veritable candy box of metrics and collected data points is truly something to be excited about. We live in a golden age and the Midas touch of data collection has an inherent danger. This danger is automation without supervision.

Get the right people to know you → give them a reason to believe you → make it easy and worthwhile for them to buy. This applies whether you sell enterprise software, cars, insurance, shoes, holidays, legal services or particularly expensive coffee machines. The mechanics differ enormously between B2B and B2C. The underlying constraint often does not.

Sometimes digital maturity is not about introducing another platform. Sometimes it is about testing the assumptions underneath the platforms you already have. So perhaps take five minutes today and knock on all four doors.